Frequently asked questions
We guarantee a full refund up to 2 hours prior to show time. After that refunds will be at the discretion of management. Please contact our box office for any refunds or exchanges. Call or text: (800) 806-1915. Email: email@example.com
Ticket exchanges for other dates/seats are possible depending on seat availability. Tickets can be exchanged for different events, dates, and/or seats. If your new seats are a different value, you will be charged or refunded the balance. Please contact our box office for any refunds or exchanges. Call or text: (800) 806-1915. Email: firstname.lastname@example.org
Small children / lap seating
Tickets are NOT required for small children who will be seated on laps. One ticket = one seat. One seat = one ticket. For children who will be in their own seat, seat riser pads are available to help the child see all the action on stage!
Wheelchair access and seating is available. Companion seats can also be setup next to wheelchair seating. Due to the location of the handicap access in the building, handicapped patrons requiring special seating assistance should arrive at least 15 minutes prior to show time. We also encourage you to contact our box office for any assistance to ensure that your visit is as simple and comfortable as possible! Call or text: (800) 806-1915. Email: email@example.com
information security - ticketing data
All credit card data is encrypted and never stored anywhere. Patron name, email, and other data will never be shared. Our ticketing system (Vendini) is in strict compliance with the Payment Card Industry Data Security Standard (PCI DSS). We are PCI Level 1 compliant and certified by Authorize.net. This means we meet the highest standards for data security!